Limau 55 takes every user's privacy seriously. This document explains transparently how we collect, use, store, and protect your personal information when you use our Sports Betting platform.
Contents of This Document
Our Commitment to Your Privacy
Six core principles that guide how Limau 55 manages users' personal information
Bank-Grade Encryption
All data transmitted between your device and the Limau 55 platform is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions such as Maybank and CIMB. This means your personal and financial data cannot be intercepted by any party during transmission.
No Data Sales to Third Parties
Limau 55 never sells, rents, or trades users' personal information to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely to operate the platform and improve our services to you, never to sell to advertisers or data brokers.
Malaysia PDPA 2010 Compliance
The Limau 55 Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all personal data processing principles set out in the Act, including the principles of general use, notice and choice, disclosure, security, data retention, and data integrity.
Full Control in Your Hands
Limau 55 users have full control over their personal data. You may request a copy of the data we hold about you, ask for corrections to inaccurate information, request deletion of your data, or withdraw consent for specific data processing — all by emailing our team.
Continuous Security Monitoring
Limau 55's cybersecurity team actively monitors the platform around the clock for suspicious activity or unauthorised access attempts. Our intrusion detection system operates 24 hours a day, 7 days a week, keeping your data protected even while you sleep.
Secure Data Storage
Limau 55 users' personal data is stored on servers protected by strict access controls and continuous monitoring. Access to user data is granted only to staff who genuinely require it to carry out their duties, and all access is automatically logged and monitored.
Important Notice: This Privacy Policy describes how Limau 55 collects and processes personal data. By using our platform, you agree to the terms of this Privacy Policy. Please read it carefully before registering or continuing to use the platform.
Limau 55 collects various categories of information from users to enable the platform to operate safely, efficiently, and in compliance with applicable laws in Malaysia. The information we collect falls into three main categories:
1.1 Registration & Identity Information
During the account registration process, Limau 55 collects basic information required to verify user identity and comply with applicable legal requirements:
1.2 Platform Usage Data
When you use the Limau 55 platform, we automatically record usage data that helps us improve the user experience and detect unauthorised activity:
1.3 Identity Verification Data (KYC)
For withdrawal requests that exceed certain limits or in cases involving suspected risk, Limau 55 may request additional identity verification documents. This may include a copy of your identification card (MyKad), bank statement, or other supporting documents. All such documents are processed and stored to the highest security standards.
We do not collect: Limau 55 never collects credit card information directly — all payments are processed through secure payment gateways such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX, each of which maintains its own security standards.
All information collected by Limau 55 is used solely for clearly defined and lawful purposes. We do not process user data for purposes unrelated to platform operations without the user's explicit consent. The following are the primary purposes for which data is used at Limau 55:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management | Identity, contact | Contractual agreement |
| Transaction Processing | Financial, payment | Contractual agreement |
| Fraud Prevention | Technical, usage | Legitimate interest |
| KYC/AML Compliance | Identity & documents | Legal Obligations |
| Customer Support | All categories | Contractual agreement |
| Platform Improvements | Technical, analytics | Legitimate interest |
| Marketing Communications | Identity, contact | User consent |
Limau 55 will not process your personal data for any purpose beyond those stated above without notifying you in advance and obtaining your consent where required by law. If we plan to use your data for a new purpose that differs from the original reason it was collected, we will update this Privacy Policy and notify you via email or an in-platform notification.
Limau 55 does not sell, rent, or transfer users' personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share certain information with other parties to keep the platform running and to meet legal requirements:
Permitted Sharing
Sharing That Is NOT Permitted
All third-party service providers working with Limau 55 are required to comply with our Privacy Policy and adhere to the data security standards set out under Malaysia's Personal Data Protection Act 2010. Legally binding data processing agreements are signed with all such providers.
Protecting user data is a top priority at Limau 55. We implement multiple layers of technical and organisational security controls to safeguard your data against unauthorised access, loss, damage, or disclosure without consent:
User Responsibilities: While Limau 55 implements comprehensive security measures, you as a user also have a role to play in keeping your account secure — use a strong password, never share your login credentials with anyone, and report any suspicious activity to us promptly at support@limau55.onl.
The Limau 55 platform uses cookies and similar tracking technologies to enhance user experience, ensure certain platform features function correctly, and collect analytics data that helps us understand how users interact with our platform.
Cookies are small data files stored on your device by your web browser. Below are the types of cookies used by Limau 55 and their respective purposes:
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some areas of the Limau 55 platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Limau 55 user have certain rights regarding your personal data. Limau 55 is committed to respecting and facilitating the exercise of these rights:
Right to Access
You have the right to request a copy of all personal data Limau 55 holds about you. Requests will be processed within 21 working days.
Right to Rectification
If the personal data we hold about you is inaccurate or out of date, you have the right to request an immediate correction.
Right to Erasure
You may request deletion of your personal data, subject to any applicable legal retention requirements in Malaysia.
Right to Object
You have the right to object to the processing of your personal data for specific purposes, including direct marketing and promotional communications.
Data Portability Rights
You may request your personal data in a structured, machine-readable format for transfer to another service.
Right to Restrict
In certain circumstances, you may request a restriction on the processing of your personal data while a query is being resolved.
To exercise any of the above rights, submit a written request to our privacy team via email at support@limau55.onl with the subject line "Privacy Rights Request" along with your full name and account number. We will verify your identity before processing your request to ensure the security of your data.
Limau 55 retains users' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Our data retention schedule is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Account Information | For the duration of the active account | Platform operational requirements |
| Transaction History | 7 years after account closure | Tax & AML legal requirements |
| KYC records | 7 years after account closure | Malaysia AMLA 2001 Compliance |
| Communication Logs | 2 years | Dispute resolution |
| Analytics Data | 3 years (anonymised) | Platform improvements |
| Marketing Data | Until consent is withdrawn | Based on user consent |
Once the specified retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to you. The deletion process uses methods that ensure data cannot be recovered. Should you close your Limau 55 account, we will process the deletion of data not subject to legal retention requirements within 30 days of the account closure date.
Limau 55 sends marketing and promotional communications to users who have consented to receive them. These may include the latest bonus offers, promotions for major sporting events such as the EPL, Malaysia Super League, BWF World Tour, MPL Malaysia esports, and various special deals we put together for our members.
You may opt out of receiving marketing communications from Limau 55 at any time through the following methods:
Please note that even if you opt out of marketing communications, Limau 55 will still send important transactional communications such as deposit confirmations, withdrawal updates, password changes, and account security notices. These communications are part of normal service operations and cannot be stopped while your account remains active.
Response Time: Requests to unsubscribe from marketing communications will be processed within 10 working days. You may still receive communications that were scheduled before your request was fully processed — this does not mean your request was not received.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Limau 55 handles your personal data, please reach out to our privacy team. We take every inquiry seriously and are committed to responding within the stated timeframe:
Limau 55 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. Any significant changes will be communicated to users via email or in-platform notification at least 7 days before taking effect.
The latest version of this Privacy Policy is always available on this page. We encourage you to review it periodically to stay informed about how we protect your personal data.
This Version of the Privacy Policy
Last updated: 1 January 2026 · Version 2.4 · Bahasa Melayu (ms-MY) · Limau 55 © 2026 · Based on Malaysia's PDPA 2010
Your Privacy, Our Priority
In today's digital age, data privacy has become increasingly important, and many Malaysians are growing more aware of their rights. At Limau 55, we don't treat privacy as a compliance checkbox — it's a core value that shapes every system design decision, every operational policy, and every interaction we have with our users.
When you deposit via Touch 'n Go or DuitNow to bet on BWF badminton matches or the Malaysia Super League on Limau 55, you are entrusting us with your financial information. When you register with your phone number and email address, you are sharing personal details that matter. We do not take that trust lightly — it is a responsibility we carry with the utmost seriousness.
Malaysia's Personal Data Protection Act 2010 (PDPA) governs how organisations collect and use the personal data of Malaysians. Limau 55's compliance with the PDPA means you, as a user, are protected by a legal framework that controls how your data may be used — and, most importantly, how it may NOT be used.
Key protections the PDPA provides you as a Limau 55 user include the right to know what data we hold about you, the right to request correction of inaccurate data, the right to object to data processing for marketing purposes, and the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your rights have been violated. These are rights we fully respect and support.
Among the most sensitive aspects of user privacy on a betting platform is financial data. Every time you make a deposit via Touch 'n Go, GrabPay, or Boost, or withdraw winnings through DuitNow or FPX to your Maybank2u account, those transactions involve financial information that must be protected to the highest standard.
At Limau 55, we never store credit card numbers, full bank account numbers, or your online banking passwords. All payment processing is handled through licensed, third-party payment gateways that maintain their own PCI-DSS security standards. This means that even in the event of a security incident on our end, your sensitive payment information remains safe because we simply don't store it here.
When Limau 55 users make use of responsible gambling tools such as deposit limits, loss limits, or self-exclusion, this information is handled with the highest level of confidentiality. Data relating to your self-imposed limits and responsible gambling tool history is not shared with any external party and is used solely to ensure that the settings you have chosen are properly enforced on the platform.
We believe that respecting user privacy and supporting responsible gambling are two values that go hand in hand — both are aimed at ensuring that betting on Limau 55 remains a healthy, comfortable, and enjoyable experience over the long term. Whether you have bet on an EPL match, followed MLBB MPL Malaysia esports, or watched badminton with friends on Limau 55, we want you to stay part of our community with the confidence that your privacy is always protected.
For any questions about this Privacy Policy or how we handle your data, feel free to reach us by email at support@limau55.onl or via live chat on the platform. Our team is available in both Bahasa Melayu and English, 24 hours a day, 7 days a week.
Ready to Join the Limau 55 Community?
Your platform, your privacy — Limau 55 protects your data at all times. Register for free today and enjoy safe, trusted Malaysian sports betting with deposits from as little as RM 10.
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Responsible Gaming
Betting is for entertainment purposes only. Set a personal budget limit and never bet beyond your means. This platform is strictly for individuals aged 18 and above. If you find it difficult to control your betting activity, use our self-limit tools or contact our 24/7 support team for immediate assistance.